Overview
We understand that you may need to cancel your order. Here’s how our cancellation policy works to ensure a smooth process for everyone.Thank you for reading this post, don’t forget to subscribe!
Cancellation Window
You can cancel your order within 2 hours of placing it. Once this period has passed, your order may already be in the process of being shipped and cannot be canceled.
How to Cancel Your Order
To cancel, please contact our customer support team as soon as possible. You can reach us by email or phone. To help us process your request quickly, please be sure to include your order number and the reason for cancellation.
Refunds
If you cancel your order within the 2-hour window, you will receive a full refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account statement.
Exceptions
Please be aware that some products cannot be canceled. This includes items that are personalized or perishable. These exceptions will be noted on the product page at the time of purchase.
For any further questions regarding our Order Cancellation Policy, please do not hesitate to reach out to our Customer service team. Thank you for your understanding.
- Monday – Friday 9 AM to 8 PM
- Address : 12 Rue Tronchet, 75008 Paris, France
- Support Mail : Contact@madolights.com
- Support Number : +33 746279453